We aim to serve our customers to the best of our ability. If any incidents occur, you can come to us in confidence. We are certain we can find an acceptable solution in accordance with the following terms and conditions.
We only ever sell subject to these terms and conditions. Any terms and conditions which deviate from these shall only be valid if we have confirmed them in writing. Our offers are non-binding, i.e. your order only becomes binding when we issue an order confirmation or deliver a stock product.
We retain the right to product stocks, product changes due to technical developments, model changes and any printing errors. For technical printing reasons, colours in the sales documentation may differ from the original colour tone.
The delivery time stated in order confirmations is a non-binding target date, as some of our products are manufactured seasonally and depending on orders. Delivery times may well be shorter. When offering delivery times, the period from the date on which we confirm your order shall apply. We shall confirm your order as soon as possible.
We deliver on working days, excluding Saturdays. Delivery times are respected when the item is passed onto the freight forwarder.
Prices are listed exclusive of the legally required taxes. Furthermore, prices within Switzerland, Germany and the Benelux region are frontier prices and do not include additional packaging and/or shipping costs. Prices are unlikely to change throughout the year, but may change to your benefit. The prices in the order confirmation are binding.
Invoices must be paid by bank transfer within 30 days. All deliveries are made under retention of title, as is common practice: ownership of the goods shall only be transferred to you when all our existing claims from the business relationship have been met (when you pay for the good delivered).
Evident defects must be reported to us in writing within one week from receipt of the good; hidden defects within one week from when they are identified.
We offer a quality guarantee for our products in this catalogue which covers material and processing. This guarantee lasts five years from the date of delivery for normal use of eight hours per day.
For legitimate complaints we voluntarily guarantee free repairs to the merchandise, or a new delivery.
Swiss law shall apply: the competent court is Freiburg, Switzerland.
We aim to serve our customers to the best of our ability. If any incidents occur, you can come to us in confidence. We are certain we can find an acceptable solution.